Selection of Information-Intensive Services: A Multi-criteria Decision Model
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Author / Producer
Date
2012
Publication Type
Conference Paper
ETH Bibliography
yes
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Abstract
The diffusion of the Internet fosters the development and provisioning of large amounts of information-intensive services. Methods and techniques such as heuristics, policy-based approaches, reputation- and trust-based selection techniques, multi-criteria decision analysis, UDDI-extensions, and ontology-based preference modeling approaches have been developed to facilitate the description, discovery, composition, and consumption of these services. Still, consumers face difficulties in selecting the services that best fit their needs. An assessment of the identified techniques suggests that multi-criteria decision analyses are best suited for the selection of information-intensive services. On this basis, a multi-dimensional service selection model is developed, which includes social, technological, economic, and political considerations. The application of this model is demonstrated by means of an exemplary case. This model with the inclusion of decision categories and sub-categories can help service consumers in selecting complex, information-intensive services.
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Publication status
published
External links
Book title
E-Business and Telecommunications
Journal / series
Volume
314
Pages / Article No.
85 - 99
Publisher
Springer
Event
8th International Joint Conference on E-Business and Telecommunications (ICETE 2011)
Edition / version
Methods
Software
Geographic location
Date collected
Date created
Subject
Analytic hierarchy process; Decision model; Information-intensive services; IT-business value; Service selection; STEP; Web services
Organisational unit
03679 - Boutellier, Roman (emeritus)