Understanding resident satisfaction with involvement in highway planning
In-depth interviews during a highway planning process in the Netherlands
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Author / Producer
Date
2017
Publication Type
Journal Article
ETH Bibliography
no
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Abstract
This study investigates resident satisfaction with provided involvement activities during highway planning processes, with particular attention given to the planned Southern Ring Road highway project in Groningen, the Netherlands. In-depth interviews with 38 residents living in the project area reveal important themes contributing to satisfaction. Satisfaction with passive information activities is motivated by the extent to which information addresses concerns, but (dis)trust in government and other information sources also plays a role. For residents preferring to obtain additional information, perceived access to such information and the extent to which it reduces concerns are also important to satisfaction. Finally, for residents who would rather participate actively, satisfaction is motivated by their perceived access to participation activities and the sense of being heard. Study results show how residents’ evaluations of the themes underpinning involvement satisfaction are based on their perceptions of actual project team activities and contextual factors.
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Publication status
published
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Editor
Book title
Journal / series
Volume
61 (7)
Pages / Article No.
1224 - 1249
Publisher
Routledge
Event
Edition / version
Methods
Software
Geographic location
Date collected
Date created
Subject
Information; Participation; Residents; Preferences; Satisfaction; Highway; Interviews; Context
Organisational unit
09827 - Heinen, Eva / Heinen, Eva
02655 - Netzwerk Stadt u. Landschaft ARCH u BAUG / Network City and Landscape ARCH and BAUG