When Silence Is Not Golden
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Author / Producer
Date
2018
Publication Type
Book Chapter
ETH Bibliography
no
Citations
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Abstract
Drawing on a survey of nurses and airline personnel, the authors make it clear that if we want to empower others to speak up and minimize errors and incidents, we need to understand personal perceptions of risk in order to mitigate the worries and fears involved. We must demonstrate that the benefits of speaking up are indeed greater than the perceived personal costs involved. The authors show that speaking up has to be encouraged constantly for people on all organizational levels, and it must be done in an environment that is safe and 100 percent conducive to their input. However, it is leaders who must help create that environment.
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Publication status
published
Editor
Book title
How Could This Happen?
Journal / series
Volume
Pages / Article No.
45 - 57
Publisher
Springer
Event
Edition / version
Methods
Software
Geographic location
Date collected
Date created
Subject
Voice; Speaking up; Organizational Resiliance; Organizational Safety
Organisational unit
03356 - Grote, Gudela (emeritus) / Grote, Gudela (emeritus)