Balanced evaluation: Monitoring the "success" of a knowledge management project
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Author / Producer
Date
2010-09
Publication Type
Journal Article
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yes
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Abstract
This article reports on the course and the findings of a two year longitudinal study aimed at investigating the impact of a knowledge management project on an organization's communication and decision structures. The knowledge management project introduced cross-functional Communities of Practice into a division of a large automotive company. The author-researcher applied a multi-perspective and multi-method research approach called "balanced evaluation" for being able to unravel changes in organizational knowledge and decision patterns. This system-theoretic approach to evaluation of transformation processes is described and compared to more traditional approaches; findings are presented and discussed.
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Publication status
published
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Book title
Journal / series
Volume
10 (3)
Pages / Article No.
10
Publisher
Freie Universität Berlin
Event
Edition / version
Methods
Software
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Date collected
Date created
Subject
Communities of practice; Knowledge management; Participant observation; Interviews; Group discussions; Balanced evaluation
Organisational unit
03494 - Wehner, Theo (emeritus)