Driving Trucks and Driving Sales?
The Impact of Delivery Personnel on Customer Purchase Behavior
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Author / Producer
Date
2011
Publication Type
Journal Article
ETH Bibliography
yes
Citations
Altmetric
METADATA ONLY
Data
Rights / License
Permanent link
Publication status
published
Editor
Book title
Journal / series
Volume
32 (1)
Pages / Article No.
99 - 114
Publisher
Wiley-Blackwell
Event
Edition / version
Methods
Software
Geographic location
Date collected
Date created
Subject
Customer contact employees; Delivery personnel; Logistics service quality; Multilevel modeling; Truck drivers
Organisational unit
03813 - Wagner, Stephan M. / Wagner, Stephan M.
Notes
Published online 28 March 2011.