Automatic classification of change requests for improved it service quality

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Author
Kadar, Cristina
Wiesmann, Dorothea
Iria, Jose
Husemann, Dirk
Lucic, Mario
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Date
2011
Type
    Conference Paper
Publication status
published
External links
Book title
Annual SRII global conference (SRII), 2011 : March 29, 2011 - April 2, 2011, San Jose, California, USA ; proceedings
Pages / Article No.
430 - 439
Publisher
IEEE
Event
2011 Annual SRII Global Conference (SRII 2011), San Jose, CA, USA, March 29 - April 2, 2011
Subject
Service quality; Change management; Automation; Text classification; Information retrieval; Logistic regression; Generalized expectation criteria
Organisational unit
03681 - Fleisch, Elgar / Fleisch, Elgar  
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