The Effect of a Service Provider’s Competitive Market Position on Churn Among Flat-Rate Customers

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Author
Moser, Sabine
Schumann, Jan H.
von Wangenheim, Floriancc
Uhrich, Fabian
Frank, Felix
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Date
2018-08-01
Type
    Journal Article
Publication status
published
External links
Journal / series
Journal of Service Research
Volume
21(3)
Pages / Article No.
319 - 335
Publisher
SAGE
Subject
flat-rate pricing; flat-rate bias; churn; competitive market position
Organisational unit
03995 - von Wangenheim, Florian / von Wangenheim, Florian  
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Citations
Cited 12 times in Scopus
ETH Bibliography
yes
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