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dc.contributor.author
Roth, Florian
dc.contributor.author
Prior, Tim
dc.date.accessioned
2019-06-17T09:30:18Z
dc.date.available
2019-06-17T08:52:03Z
dc.date.available
2019-06-17T09:30:18Z
dc.date.issued
2019-04
dc.identifier.uri
http://hdl.handle.net/20.500.11850/347723
dc.identifier.doi
10.3929/ethz-b-000347723
dc.description.abstract
No other disaster management practice has undergone as much change than has emergency communication. The components of emergency communication, from situational awareness, to response coordination and public information provision are influenced by factors that are fundamentally different from 20 or even ten years ago. It is a fast-evolving environment, involving new technologies and changing communication preferences. Adapting to a highly dynamic and demanding information environment takes up resources from other activities. One response to this rapid change has been the establishment of Virtual Operation Support Teams to monitor social media, support situational awareness, counter rumours and disseminate official communication. To date, the establishment, utility and added value of these teams has not been the subject of research. This paper examines the evolution of Virtual Operation Support Teams across the globe and how they are being used in seven countries. The paper suggests ways that governments and emergency management authorities can support similar teams and how integration with formal operations might be managed. This may assist countries where Virtual Operation Support Teams are not yet established or where teams are only activated during an emergency event.
en_US
dc.format
application/pdf
en_US
dc.language.iso
en
en_US
dc.publisher
Australian Institute for Disaster Resilience
en_US
dc.rights.uri
http://creativecommons.org/licenses/by-nc/4.0/
dc.title
Utility of Virtual Operation Support Teams: an international survey
en_US
dc.type
Journal Article
dc.rights.license
Creative Commons Attribution-NonCommercial 4.0 International
ethz.journal.title
Australian Journal of Emergency Management
ethz.journal.volume
34
en_US
ethz.journal.issue
2
en_US
ethz.pages.start
53
en_US
ethz.pages.end
59
en_US
ethz.size
7 p.
en_US
ethz.version.deposit
publishedVersion
en_US
ethz.publication.place
Melbourne
en_US
ethz.publication.status
published
en_US
ethz.leitzahl
ETH Zürich::00002 - ETH Zürich::00012 - Lehre und Forschung::00007 - Departemente::02045 - Dep. Geistes-, Sozial- u. Staatswiss. / Dep. of Humanities, Social and Pol.Sc.::03515 - Wenger, Andreas / Wenger, Andreas
en_US
ethz.leitzahl.certified
ETH Zürich::00002 - ETH Zürich::00012 - Lehre und Forschung::00007 - Departemente::02045 - Dep. Geistes-, Sozial- u. Staatswiss. / Dep. of Humanities, Social and Pol.Sc.::03515 - Wenger, Andreas / Wenger, Andreas
en_US
ethz.date.deposited
2019-06-17T08:52:11Z
ethz.source
FORM
ethz.eth
yes
en_US
ethz.availability
Open access
en_US
ethz.rosetta.installDate
2019-06-17T09:30:36Z
ethz.rosetta.lastUpdated
2020-02-15T19:42:08Z
ethz.rosetta.versionExported
true
ethz.COinS
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