Measuring the Customer Benefit in Industrial Service Operations

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Author
Schneider, O.
Lange, I.
Baer, T.
Schnetzler, M.
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Date
2007
Type
  • Other Conference Item
Publication status
published
External links
Full text via SFX
Editor
Zäh, Michael F.
ElMaraghy, Hoda A.
Book title
Proceedings of the 2nd International Conference on Changeable, Agile, Reconfigurable and Virtual Production (CARV) : Book of Abstracts
Pages
48 - 48
Publisher
University of Windsor
Event
2nd International Conference on Changeable, Agile, Reconfigurable and Virtual Production (CARV 2007), Toronto, Ontario, Canada, July 22-24, 2007
Subject
Service Value; Customer Benefit; Value Creation; Performance Measurement; Industrial Service Operations; Point of Value
Organisational unit
03326 - Schönsleben, Paul
Notes
Abstract. Also published by: International Institution for Production Engineering Research, Canadian Society for Mechanical Engineering.
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