Measuring the Customer Benefit in Industrial Service Operations

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Author
Schneider, O.
Lange, I.
Baer, T.
Schnetzler, M.
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Date
2007
Type
  • Other Conference Item
Publication status
published
External links
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Editor
Zäh, Michael F.
ElMaraghy, Hoda A.
Book title
Proceedings of the 2nd International Conference on Changeable, Agile, Reconfigurable and Virtual Production (CARV) : Book of Abstracts
Pages / Article No.
48 - 48
Publisher
University of Windsor
Event
2nd International Conference on Changeable, Agile, Reconfigurable and Virtual Production (CARV 2007), Toronto, Ontario, Canada, July 22-24, 2007
Subject
Service Value; Customer Benefit; Value Creation; Performance Measurement; Industrial Service Operations; Point of Value
Organisational unit
03326 - Schönsleben, Paul (emeritus)  
Notes
Abstract. Also published by: International Institution for Production Engineering Research, Canadian Society for Mechanical Engineering.
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