Open access
Date
2021-03Type
- Working Paper
ETH Bibliography
yes
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Abstract
This paper provides a conceptual framework for analyzing the importance of the multiple channels through which digitalization affects job satisfaction. Our framework investigates four distinct groups of channels allowing digitalization to shape job satisfaction: change in time use, creation of new activities, access to information, and adoption of communication tools. Using graduates of professional education and training colleges in Switzerland as a case study, we investigate the relative strength of the channels through which digitalization affects job satisfaction. We find that digitalization increases job satisfaction mainly through the creation of new activities, specifically by increasing productivity and making work more interesting. Our results further suggest that among the channels negatively affecting job satisfaction, increase of time pressure and worsening of work-life balance are much more important than the threat of losing one's job. Furthermore, we present evidence on the heterogeneity of these results across gender, age, management position, and field of study. Show more
Permanent link
https://doi.org/10.3929/ethz-b-000473930Publication status
publishedJournal / series
CES Working Paper SeriesVolume
Publisher
ETH Zurich, CES Chair of Education SystemSubject
digitalization; job satisfactionOrganisational unit
09704 - Renold, Ursula / Renold, Ursula
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Is previous version of: https://doi.org/10.3929/ethz-b-000542930
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ETH Bibliography
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