Proactive diagnosis: How professional service firms sustain client dialogue

Metadata only

Autor(in)

Datum

2012

Typ

Journal Article

ETH Bibliographie

yes

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Publikationsstatus

published

Externe Links

Zeitschrift / Serie

Journal of service management

Band

23(2)

Seiten / Artikelnummer

253 - 278

Verlag

Emerald

Thema

Client dialogue; Professional services; Relationship marketing; Proactive diagnosis

Organisationseinheit

03719 - von Krogh, Georg / von Krogh, Georg

Anmerkungen

Received 21 November 2010, Accepted 16 December 2011.

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ETH Bibliographie

yes

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