Proactive diagnosis
How professional service firms sustain client dialogue
dc.contributor.author
Sieg, Jan Henrik
dc.contributor.author
Fischer, Alban
dc.contributor.author
Wallin, Martin W.
dc.contributor.author
von Krogh, Georg
dc.date.accessioned
2017-06-10T00:58:02Z
dc.date.available
2017-06-10T00:58:02Z
dc.date.issued
2012
dc.identifier.issn
1757-5818
dc.identifier.other
10.1108/09564231211226132
dc.identifier.uri
http://hdl.handle.net/20.500.11850/49519
dc.language.iso
en
dc.publisher
Emerald
dc.subject
Client dialogue
dc.subject
Professional services
dc.subject
Relationship marketing
dc.subject
Proactive diagnosis
dc.title
Proactive diagnosis
dc.type
Journal Article
ethz.title.subtitle
How professional service firms sustain client dialogue
ethz.journal.title
Journal of service management
ethz.journal.volume
23
ethz.journal.issue
2
ethz.pages.start
253
ethz.pages.end
278
ethz.notes
Received 21 November 2010, Accepted 16 December 2011.
ethz.identifier.wos
ethz.publication.place
Bingley
ethz.publication.status
published
ethz.leitzahl
ETH Zürich::00002 - ETH Zürich::00012 - Lehre und Forschung::00007 - Departemente::02120 - Dep. Management, Technologie und Ökon. / Dep. of Management, Technology, and Ec.::03719 - von Krogh, Georg / von Krogh, Georg
ethz.leitzahl.certified
ETH Zürich::00002 - ETH Zürich::00012 - Lehre und Forschung::00007 - Departemente::02120 - Dep. Management, Technologie und Ökon. / Dep. of Management, Technology, and Ec.::03719 - von Krogh, Georg / von Krogh, Georg
ethz.date.deposited
2017-06-10T00:59:29Z
ethz.source
ECIT
ethz.identifier.importid
imp59364f3f5939865773
ethz.ecitpid
pub:81392
ethz.eth
yes
ethz.availability
Metadata only
ethz.rosetta.installDate
2017-07-18T13:21:43Z
ethz.rosetta.lastUpdated
2020-02-14T09:56:33Z
ethz.rosetta.versionExported
true
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Journal Article [130591]