Show simple item record

dc.contributor.author
Hinterleitner, Markus
dc.contributor.author
Wittwer, Stefan
dc.date.accessioned
2023-06-13T15:14:32Z
dc.date.available
2022-05-04T03:03:50Z
dc.date.available
2022-06-20T09:05:40Z
dc.date.available
2023-06-13T15:14:32Z
dc.date.issued
2023-07
dc.identifier.issn
1468-0491
dc.identifier.issn
0952-1895
dc.identifier.other
10.1111/gove.12692
en_US
dc.identifier.uri
http://hdl.handle.net/20.500.11850/544927
dc.identifier.doi
10.3929/ethz-b-000544927
dc.description.abstract
How do frontline workers implement policy when it is politically contested and they face strong pressure from politicians and the media? Based on original data and a multi-method analysis of juvenile justice policy and child protection policy in Switzerland, we show that political conflict can change policy implementation when frontline workers adapt their implementation practices in response to political and media pressure. We demonstrate that frontline workers seek to limit the influence of political pressure on policy implementation to safeguard their professional autonomy and reputation. However, we observe that they may also occasionally engage in what we call "blame-avoiding policy implementation." While formally complying with the policy mandate, frontline workers exploit their street-level discretion to make policy implementation less scandal-prone and blameworthy, thereby lowering the likelihood of blame attacks. The findings have important implications for our understanding of policy implementation and the functioning of bureaucracy in more conflictual times.
en_US
dc.format
application/pdf
en_US
dc.language.iso
en
en_US
dc.publisher
Wiley
en_US
dc.rights.uri
http://creativecommons.org/licenses/by-nc/4.0/
dc.title
Serving quarreling masters: Frontline workers and policy implementation under pressure
en_US
dc.type
Journal Article
dc.rights.license
Creative Commons Attribution-NonCommercial 4.0 International
dc.date.published
2022-04-25
ethz.journal.title
Governance
ethz.journal.volume
36
en_US
ethz.journal.issue
3
en_US
ethz.pages.start
759
en_US
ethz.pages.end
778
en_US
ethz.version.deposit
publishedVersion
en_US
ethz.identifier.wos
ethz.identifier.scopus
ethz.publication.place
Hoboken, NJ
en_US
ethz.publication.status
published
en_US
ethz.date.deposited
2022-05-04T03:04:18Z
ethz.source
WOS
ethz.eth
yes
en_US
ethz.availability
Open access
en_US
ethz.rosetta.installDate
2023-06-13T15:14:33Z
ethz.rosetta.lastUpdated
2024-02-03T00:05:55Z
ethz.rosetta.versionExported
true
ethz.COinS
ctx_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.atitle=Serving%20quarreling%20masters:%20Frontline%20workers%20and%20policy%20implementation%20under%20pressure&rft.jtitle=Governance&rft.date=2023-07&rft.volume=36&rft.issue=3&rft.spage=759&rft.epage=778&rft.issn=1468-0491&0952-1895&rft.au=Hinterleitner,%20Markus&Wittwer,%20Stefan&rft.genre=article&rft_id=info:doi/10.1111/gove.12692&
 Search print copy at ETH Library

Files in this item

Thumbnail

Publication type

Show simple item record