High Tech and High Touch

A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services
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Author
Wünderlich, Nancy V.
von Wangenheim, Florian
Bitner, Mary Jo
Date
2013-02
Type
  • Journal Article
Publication status
published
External links
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Journal / series
Journal of service research
Volume
16(1)
Pages / Article No.
3 - 20
Publisher
Sage
Subject
Service technology; Technology-mediated service; Service counterpart; Smart service; Remote service; Technology adoption
Organisational unit
03995 - von Wangenheim, Florian  
Notes
Published online 11 June 2012.
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Citations
Cited 39 times in Web of Science
ETH Bibliography
yes
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