Behavioral Consequences of Customer-Initiated Channel Migration
dc.contributor.author
Ackermann, Sebastian
dc.contributor.author
von Wangenheim, Florian
dc.date.accessioned
2017-06-11T11:21:57Z
dc.date.available
2017-06-11T11:21:57Z
dc.date.issued
2014-08
dc.identifier.issn
1094-6705
dc.identifier.issn
1552-7379
dc.identifier.other
10.1177/1094670513519862
dc.identifier.uri
http://hdl.handle.net/20.500.11850/87114
dc.language.iso
en
dc.publisher
Sage
dc.subject
Customer channel migration
dc.subject
Online and offline channels
dc.subject
Direct and indirect channels
dc.subject
Conditional difference-in-differences estimation
dc.title
Behavioral Consequences of Customer-Initiated Channel Migration
dc.type
Journal Article
ethz.journal.title
Journal of Service Research
ethz.journal.volume
17
ethz.journal.issue
3
ethz.journal.abbreviated
J. Serv. Res.
ethz.pages.start
262
ethz.pages.end
277
ethz.notes
Published online 3 March 2014.
ethz.identifier.wos
ethz.identifier.nebis
004122766
ethz.publication.place
Thousand Oaks, CA
ethz.publication.status
published
ethz.leitzahl
ETH Zürich::00002 - ETH Zürich::00012 - Lehre und Forschung::00007 - Departemente::02120 - Dep. Management, Technologie und Ökon. / Dep. of Management, Technology, and Ec.::03995 - von Wangenheim, Florian / von Wangenheim, Florian
ethz.leitzahl.certified
ETH Zürich::00002 - ETH Zürich::00012 - Lehre und Forschung::00007 - Departemente::02120 - Dep. Management, Technologie und Ökon. / Dep. of Management, Technology, and Ec.::03995 - von Wangenheim, Florian / von Wangenheim, Florian
ethz.date.deposited
2017-06-11T11:24:03Z
ethz.source
ECIT
ethz.identifier.importid
imp59365221572c676960
ethz.ecitpid
pub:137175
ethz.eth
yes
ethz.availability
Metadata only
ethz.rosetta.installDate
2017-07-13T15:47:05Z
ethz.rosetta.lastUpdated
2022-03-28T13:00:46Z
ethz.rosetta.versionExported
true
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