Satisfaction-induced travel
Do satisfying trips trigger more shared micro-mobility use?
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Author / Creator
Date
2024-05
Publication Type
Journal Article
ETH Bibliography
no
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Abstract
Most studies on travel satisfaction assumed it as an outcome of travel choices. However, travel choices may also be affected by people’s satisfaction with travel. Ignoring this potential reverse effect will lead to an biased understanding on the link between travel behavior and subjective wellbeing. This research examined the influence of travel satisfaction on travel behavior, using questionnaire survey data on shared micro-mobility services in three European cities in 2022. The research findings suggest that travel satisfaction can serve as both pull factors and push factors of travel mode choice. A high satisfaction with shared micro-mobility trips encourages people’s future use of these services. A relatively low satisfaction with daily travel also prompts the non-users to try shared bikes/e-bikes as alternative transport modes. Our research provides direct evidence on the feedback effect of travel satisfaction on travel behavior.
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Publication status
published
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Book title
Volume
130
Pages / Article No.
104185
Publisher
Pergamon
Event
Edition / version
Methods
Geographic location
Date collected
Date created
Subject
Travel satisfaction; Travel behavior; Shared micro-mobility; Sustainability; Europe
Organisational unit
09827 - Heinen, Eva / Heinen, Eva
02655 - Netzwerk Stadt u. Landschaft ARCH u BAUG / Network City and Landscape ARCH and BAUG