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Trust, Risk Perception and the TCC Model of Cooperation
(2007)Trust in Risk Management: Uncertainty and Scepticism in the Public MindWithin the broad field of environmental and technological risk management, one of the first researchers to examine the nature of trust and the significance of the relation between trust and risk perception was the founder of risk perception research, Paul Slovic. Drawing on work by others (for example, Bella et al, 1988; Pijawka and Mushkatel, 1991/1992; Renn and Levine, 1991; Kasperson et al, 1992) and by himself and his collaborators ...Book Chapter -
Trust and confidence in crisis communication: Three case studies
(2007)Trust in Risk Management: Uncertainty and Scepticism in the Public MindThe concepts of trust and confidence may be key to a better understanding of why crisis communication sometimes works and sometimes fails. A short theoretical introduction to this chapter outlines the difference between trust and confidence. Three crisis case studies illustrate how trust and confidence can influence people’s willingness to cooperate. Furthermore, the factors that may have been crucial for the success or failure of the ...Book Chapter