Business intelligence for business processes: The case of IT incident management
dc.contributor.author
Goby, Niklas
dc.contributor.author
Brandt, Tobias
dc.contributor.author
Feuerriegel, Stefan
dc.contributor.author
Neumann, Dirk
dc.date.accessioned
2022-08-25T10:46:57Z
dc.date.available
2017-08-31T22:22:12Z
dc.date.available
2017-09-13T14:40:22Z
dc.date.available
2022-08-25T10:46:57Z
dc.date.issued
2016
dc.identifier.other
10.13140/RG.2.1.2033.9604
en_US
dc.identifier.uri
http://hdl.handle.net/20.500.11850/182429
dc.language.iso
en
en_US
dc.publisher
Association for Information Systems
en_US
dc.subject
Knowledge management
en_US
dc.subject
Business intelligence
en_US
dc.subject
Business Process Engineering
en_US
dc.subject
Text mining
en_US
dc.subject
IT Incident Management
en_US
dc.subject
Decision support
en_US
dc.subject
Case study
en_US
dc.subject
Latent Dirichlet Allocation
en_US
dc.title
Business intelligence for business processes: The case of IT incident management
en_US
dc.type
Conference Paper
ethz.book.title
24th European Confrence on Information Systems (ECIS 2016)
en_US
ethz.size
15 p.
en_US
ethz.event
24th European Confrence on Information Systems (ECIS 2016)
en_US
ethz.event.location
Istanbul, Turkey
en_US
ethz.event.date
June 12-15, 2016
en_US
ethz.publication.place
Atlanta, GA
en_US
ethz.publication.status
published
en_US
ethz.leitzahl
ETH Zürich::00002 - ETH Zürich::00012 - Lehre und Forschung::00007 - Departemente::02120 - Dep. Management, Technologie und Ökon. / Dep. of Management, Technology, and Ec.::09623 - Feuerriegel, Stefan (ehemalig) / Feuerriegel, Stefan (former)
en_US
ethz.date.deposited
2017-08-31T22:22:15Z
ethz.source
FORM
ethz.eth
no
en_US
ethz.availability
Metadata only
en_US
ethz.rosetta.installDate
2017-09-13T14:40:24Z
ethz.rosetta.lastUpdated
2023-02-07T05:38:25Z
ethz.rosetta.versionExported
true
ethz.COinS
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Conference Paper [34969]