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Leaving the Gutenberg Galaxy for the Digital Universe - Quality Management of New Library Services
(2000)Proceedings of the 5.th International Conference on ISO 9000 & TQMConference Paper -
Quality management of library services in the digital era
(2000)Online Information 2000Conference Paper -
Does the Diversification of the Information Environment Turn Scientists into Information Illiterates?
(2000)Access 2000. Intellectual Property vs. the Right to Knowledge? Proceedings of the 8th International BOBCATSSS Symposium on Library and Information ScienceConference Paper -